MTN RENEWAL OF CONTRACT WITHOUT CONSENT

I am disappointed with MTN for renewing my contract without my consent. I have been a loyal MTN customer for more than 10 years, even though MTN connectivity in our area is of poor quality I remained loyal. However, my current experience has left a sour taste in my mouth. My contract with MTN is coming to an end on the 31/04/2024 and I had clearly indicated my intention not to renew my contract with them since my employer has given us cellphones with MTN as a service provider. The data and the minutes I receive is more than enough, therefore I don't need to have another cellphone contract as this amount to waste. However, one month before my contract expires, MTN has already renewed my contract without my consent. I opened a ***** case through their ***** office, but it is a struggle to get to talk to people responsible or my case, they don't respond to emails. I am deeply saddened by this as a loyal customer and this deeply tested my loyalty with this service provider.