1 reviews | Active since Jul 2011
MTN removing minutes without notifying of change to terms and conditions
<p>MTN apparently changed their termIf I was notified I would have used the minutes.s and conditions regarding the carry over of unused minutes. Suddenly last month I lost about 100 minutes without being notified of tyhe change. Definitely will take this up with ICASA and the ombudsman as this is *******.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that MTN reserves the right to review and update contract pricing as per MTN’s subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. Thank you for bringing the matter to our attention.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that MTN reserves the right to review and update contract pricing as per MTN’s subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. Thank you for bringing the matter to our attention.
Regards
Nompumelelo
REQ:***