1 reviews | Active since Oct 2024
MTN removes contractual services 500MB free/month
In December 2013 I subscribed to an MTN package inclusive of 500MB free data per month. This add was ongoing for about a month as one of the Christmas season specials for MTN. I signed a contract with MTN which included this 500 MB free data per month. I have during the last five months realised that my data usage was extraordinary high. Upon visiting my nearest MTN branch on 25 Nov 2014, I was dually informed that MTN decided to cease this said contract's 500 MB free a month, since the end of April 2014. I was never consulted on this matter and I feel this is a great injustice to its subscribers and users like myself. My feeling is that all users specifically chose this contract/cell phone package as it was advertised and was a GREAT deal. Now after contractually being committed after deciding on a cell package due to this specific adverti*****t, MTN broke the agreed-to contract by unilaterally stopping paid for- and contractually binded-to services, i.e., my 500 MB a month free data. MTN resolved it a week after the first report. On 30 Jan 2015 MTN again stopped my Data. Two calls to service desk, no update received. I again now do not have my 500MB a month. What is going on MTN?
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and services and see that the 500MB data bundle was reactivated and you currently have 237MB's available on the bundle.
The issue with the bundle is system related whereby the bundle is expiring after 30 days and then should be automatically provisioned again on the 21st of every month.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and services and see that the 500MB data bundle was reactivated and you currently have 237MB's available on the bundle.
The issue with the bundle is system related whereby the bundle is expiring after 30 days and then should be automatically provisioned again on the 21st of every month.
Regards
Tim
MTN Complaints Management Team: REQ:***
