MTN REMAINS ONE OF THE TOP USELESS COMPANIES TO DEAL WITH

<p>MTN is one of the TOP USELESS compannies to deal with within South Africa. You wiill not get better any company to better this.........</p> <p>The tablet which MTN repaired and which MTN Shop in Kempton Park phoned me to collect on Thursday afternoon the 18th August 2016 (MTN repair is of such a incompentence nature, this was the 3rd time that Ihad to send the device to be repair for the same problem). </p> <p>I was only able to colelct the device on Friday afternoon the 19th August (after work). The store manager ensured me that MTN did everything and they tested this device thoroughtly and it is in working order, with other words the deviced PASSED MTN;s Quality Checks with flying colours.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!????????</p> <p>Not to my surprise I had to return the same HIGH QUALITY REPAIR DEVICE the next morning, Saturday 20th August 2016 with a non-operational device. This time the device is in the WORST, BUT WORST CONDITION THAT WHAT IT EVER WAS.</p> <p>We could not even switch on the DEVICE, it cuts out completely!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. What that means is that we could not even test if this device has been thoroughly repaired.!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>At the shop the manager checked the same happened to him, what we discovered is what MTN Repair Centre did is they have set/change this DEVICE TO THE FACTORY DEFAULT SETTING!!!! (Which in any wayyou don't need a DEGREE to change any devices setting the factory settings and CONFIRM now the device is working.</p> <p> </p> <p>MTN just change the settings without my consent, I have explained to MTN NUMERIOUS times that this device Ibought for my daughter which is studying at the UNIVERSITY all her documents, classroom notes, iks on this device.</p> <p>But working with a company like MTN the could not care about a STUDENTS study documents/projects/notes which was on this device. They removed EVERYTHING. </p> <p> </p> <p>The usage that we had with this DEVICE is absolutely shocking, MTN is always quick to refer to data usage reprts, etc...... You are welcome to request these reports to see what the usage is on this device and for how many moths did we actually have the PLEASURE of using this device vs the MONTHS that this device has been in your REPAIR CENTRE.</p> <p> </p> <p>Yesterday I phoned</p> <p>1. The high volume repair centre speaking to a lady by the name of Zandi (6/9/2016 14h02). </p> <p> She confirmed that the device was only received on the 3rd September 2016.</p> <p> I requested to speak to the repair centre manager - which she refused I cannot speak to them. So there is no</p> <p> ways that you can speak to the Manager who is responsible for PROVIDIN LOW STANDARD QUALITY REPAIRS.</p> <p>2. Zandi said I can only speak to the supervisor/manager where she works, the persons name is MR PAPEMANG!!!.</p> <p> but he will phone me back I left my cell phone number so that he can phone me back, BUT WAIT</p> <p> please be not surprise he did not do that. ONCE AGAIN one of the BEST customer SERVICED MTN offer, </p> <p> STUFF THE CUSTOMER!!!!!!</p> <p>3. I also phone the MTN Shop and spoke to the Manager. I demand that I receive a new DEVICE because my</p> <p> daughter needs this device, it is end of the year (her final year) and she needs as much help and assistance to get this final exams with regards to class notes, documents, etc......</p> <p> The manager PROMISED, please note this is MTN promose as usual which is EMPTY CUSTOMER PROMISES,</p> <p> that my problem will be sorted b y the end of the day!!!! </p> <p> Same MTN ATTITUDE - STUFF THE CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>4. It is now the 7th September 2016 - and MTN remains the same NON-SERVICE DRIVEN, NON-CLIENT ORIENTED USELESS COMPANY</p> <p> </p> <p>I DEMAND that I get a new DEVICE today for the DEVICE THAT MTN COULD NOT REPAIR, AND DAMANGE/RETURNED IT IN THE WORST STATE IT EVER WAS - WHICH IS ACCORDINGL TO THEIR STANDARS NON-OPERATION, NON-WORKING CONDITION!!!!!!!!!!!!!!</p>