1 reviews | Active since Jan 2017
MTN Releasing CAP at own convenience
<p>We received a statement from MTN at the end of January for R3,558.78. This is a contract for 2GB Data ONLY billed at R144.95 per month. After contacting MTN's support via email (because there is just no way you can get through to their call centre to speak to a person) we were informed by KB that our data went over Cap and we got charged R1 per 1MB up till the amount as on statement.</p> <p>We have had this account since Dec. 2014, some months our laptop rendered useless as the cap was reached and internet was suspended. How on earth is it allowed to go over cap on their discretion??? </p> <p>So we refused to pay.</p> <p>Once again, at the end of March the statement was R3,558.78 + R1027.85 (for Feb usage), unbelievable! I have logged a dispute with MTN as we are NOT paying this account. Hopefully they can respond to this review so the matter can be dealt with. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that
The increase of the billing on line *** on account N***.
Packet Switched Data calls - R2994.59 - this amount refers to the additional Internet usage during the cycle 2016/12/01 - 2017/01/01.
After your 2GB data was depleted Internet usage continued and thus the out of bundle charges app****, at R0.99c per MB.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that
The increase of the billing on line *** on account N***.
Packet Switched Data calls - R2994.59 - this amount refers to the additional Internet usage during the cycle 2016/12/01 - 2017/01/01.
After your 2GB data was depleted Internet usage continued and thus the out of bundle charges app****, at R0.99c per MB.
warm regards
mike
Mike,
Our credit limit is R180 - this is to PREVENT this from happening. Why was it allowed to go over that? And also NO NOTIFICATION was received from MTN that the cap has been reached and we will be charged out of bundle charges if we continue to use the line.
Please contact us directly on ********** 765 or **********
Mike,
Our credit limit is R180 - this is to PREVENT this from happening. Why was it allowed to go over that? And also NO NOTIFICATION was received from MTN that the cap has been reached and we will be charged out of bundle charges if we continue to use the line.
Please contact us directly on ********** 765 or **********
No reply received from MTN to contact us directly to sort out this matter. Still not paying, sorry but your service is despicable.
No reply received from MTN to contact us directly to sort out this matter. Still not paying, sorry but your service is despicable.