1 reviews | Active since Sept 2016
mtn regarding upgrade complaint
<p>I am on contract with MTN as from 1996 and have a contract for two Blackberry phones (My wife and myself). MTN then called me and sort of insisted me to upgrade. I was not interested at that stage and told them so. On Saturday 10/09/2016 I went to Festval Mall and they then told me that I can only upgrade in Jan. 2018 as they changed my contract as I am only paying for airtime now. I never upgraded and I am of the opinion that they are treating me unfairly. Could you please assist me with this problem as I want to upgrade now.</p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,