1 reviews | Active since Sept 2011
MTN refusing to upgrade my cellphone due to a plan upgrade which was not my initiation.
Good day
In June 2021 a consultant called me, quite excited and convincing, that my contract plan is discontinued and that I will need to change to a different plan. I mentioned that my cellphone is still okay, but may need to upgrade soon. The time to upgrade has come and I am told that I can only upgrade my device in 2023, which was not what was explained to be at the time, and it would be considered an early upgrade should I want a new device.
These sales consultants represent an well-known organisation and should not be influenced by making target. It comes across and manipulative and *************. The integrity of MTN has already been questioned.
I want a senior member of MTN to contact me and settle this as I need a new cellphone.
I expect your soonest response.
Please do not reply with an automated response.
I am not here to diminish MTN's reputation as they are doing it to themselves by showcasing their unprofessionalism with an unsuccessful response, apology or to contact me regarding this matter. However, the organisation is more than willing to continue with tele-sales without the sales consultants even having any idea of what is happening on my profile.
It is a sad situation for MTN to cause self-inflicted damage to their company.
I am not here to diminish MTN's reputation as they are doing it to themselves by showcasing their unprofessionalism with an unsuccessful response, apology or to contact me regarding this matter. However, the organisation is more than willing to continue with tele-sales without the sales consultants even having any idea of what is happening on my profile.
It is a sad situation for MTN to cause self-inflicted damage to their company.