AW
Andrew W
1 reviews | Active since Sept 2013
30 Aug 2015, 15:13
MTN refusing to stop debiting money off my account
MTN doesn't want to stop billing my account, even though I ended my contract at the end of it's term.<br> <br> I have spoken to many people with regards to this issue but the last few people I have been dealing with are not helping at all.<br> <br> They do not answer my questions and what they ask from me is completely illogical.<br> <br> This entire experience has made me never want to do business with MTN again. Since then, I've already ported 2 numbers from MTN and I'm going to port out my other 2 next weekend.<br> <br> This is really bad service and not how you treat your customers.
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MTN South Africa's replyOfficial
31 Aug 2015, 11:45Hello HelloAndrew,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract was migrated to pre-paid on the 24-06-2015 and the amount debited at the end of July was for the invoice dated the 20-06-2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract was migrated to pre-paid on the 24-06-2015 and the amount debited at the end of July was for the invoice dated the 20-06-2015.
Best regards
Mantoa
REQ:***
MTN South Africa's reply31 Aug 2015, 11:45
Official
Hello HelloAndrew,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract was migrated to pre-paid on the 24-06-2015 and the amount debited at the end of July was for the invoice dated the 20-06-2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract was migrated to pre-paid on the 24-06-2015 and the amount debited at the end of July was for the invoice dated the 20-06-2015.
Best regards
Mantoa
REQ:***