MTN Refusing to Refund or Exchange a Phone

We bought a Realme C51 phone from MTN Clearwater mall on the 23rd of March. There was no unpacked demo or display phone at the store hence there no opportunity to view the phone before purchasing it.

We were not happy with the phone when we got home. The phone camera is terrible and the phone freezes intermittently.

We tried to return the phone this morning (24th March), but the store manager (Sbonelo Mathe) told us that the store does not accept returns on phones and we should lodge a complain under the Consumer Protection Act.

The receipt from MTN does not have the return/exchange policy terms of conditions or the website link to these details.

We searched on MTN and showed the store manager that we are permitted to return the devices purchased within48 hours, he dismissed us and said that information is only applicable to phone purchased online and not in store.

Can you please help us resolve this issue as we wanted to exchange for a Samsung phone.