MTN refusing to refund me for ***** on my account

For months I have been going back and forth with MTN about a ********** contract number that was linked to my account and it's been taking money from my account for months and nothing is being done about it, Their ***** department never picks up the telephone and they ignore all emails being sent to them, Everytime i called MTN their consultants kept saying the ***** department is handling it and i should call them instead, until i told one consultant to escalate this to their manager as i could not get through to the ***** department. Finally a guy called Stefan Phillips was tasked to assist me with my problem. This guy told me one thing and he never rep**** to me ever again, he said \Query has been resolved no more debits will go off and a journal will be passed\". When i asked how my money will be refunded and how a ********** number was linked to my account and what assurance do i have that this wont happen again. I did not get any reply. I have to say the service i have received from MTN has been terrible regarding this query. I am still waiting until this day for them to get back to me and it has been 3 months already....<br> "