MTN refusing to refund after system malfunction

Item: MTN South Africa
Rating: 2
Author: john A

MTN experienced a system malfunction on Sunday 22 April. I purchased a 24hr data bundle with loyalty points and did not receive it. The bundle came through the following day when it was not required anymore. I did not activate the bundle. MTN is refusing to refund the loyalty points.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

04 May 2018, 22:05

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We apologize for the delayed response.

Please be advised that the Loyalty Unlimited 24Hour Data has been allocated to the sim card, we cannot credit you for the loyalty points due to the fact that the data has been received. Please activate the bundle for usage. This bundle expires ***2.

The refund can only be done if you have not received the bundle.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply04 May 2018, 22:05

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We apologize for the delayed response.

The refund can only be done if you have not received the bundle.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

john A's updateReviewer Update

06 May 2018, 02:10

Hi Alice Thanks for your response. If you read properly the data was not send at the time when it was required. A 24hour data bundle is time specific and should be received when requested. I do not have any use of activating the data now. If it is easier, you can refund the loyalty points on 23/07/2018 after the activation has expired. Regards

john A's update06 May 2018, 02:10

Reviewer Update