1 reviews | Active since Aug 2015
MTN Refusing to provide (data,air time & sms's as per the contract)
<p>I was ****** on the 16 May 2016, I usually get provisioned on the 21 of each month. lucky for me I have insurance so my phone was replaced on the 25 May 2016. I've had to buy airtime and data to make calls and MTN customer service insists that I was provided with data,airtiime and sms's , they might have provided sms's as I have more than 300 sms's but have not been able to make calls or email , I now rely on Wi-Fi to browse my email . The inconvenience is unbearable. I was given a report of phone calls made before I got my phone so I'm not sure who used the phone !!! Please some one HELP</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed your account and have noted that your number was provisioned with 100 Recurring Anytime Minutes, 200 Recurring SMS’s and 300MB + 165 Promotional Data on 2016-05-21.
Kindly note that you can request for your usage to be validated once the invoice dated 2016-06-20 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed your account and have noted that your number was provisioned with 100 Recurring Anytime Minutes, 200 Recurring SMS’s and 300MB + 165 Promotional Data on 2016-05-21.
Kindly note that you can request for your usage to be validated once the invoice dated 2016-06-20 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***