Hellopeter
Share Your Experience
MA
Matthew A

1 reviews | Active since Apr 2013

08 Feb 2018, 16:55

MTN Refusing To Provide Afrihost With ITC Number

For more information regarding the issue at hand, please read the following:

https://mybroadband.co.za/vb/showthread.php/937428-Afrihost-Worst-Customer-Service

My iPad was ****** in early December last year. It had an MTN sim in it, tied to an Afrihost/MTN contract. For the last TWO MONTHS, I have been trying to get the device blacklisted in order to get an ITC number.

It has already been determined that the MTN account was contracted to Afrihost(pty) Ltd and therefore Afrihost needs/needed to escalate the blacklisting request to MTN, as a third party (ie me) does not have authority to blacklist the device with you.

Afrihost is blaming MTN for failing to provide an ITC number. Afrihost is claiming that MTN is not assisting in them and that YOU are the issue, by not providing them with an ITC number to give to me.

I am fed up with waiting for this to be resolved. Make it happen!

This is absolutely pathetic customer service!

0
Replies (1)
MA
Matthew A's update12 Feb 2018, 16:01
Reviewer Update
Thank you very much to Gareth Weppenaar for taking notice of the issue, and having it resolved within 2 hours. Even though it was Afrihost's job to take care of this, he took it upon himself to have my device blacklisted and get me the ITC number I have needed for the last two months. Afrihost have not responded at all, once again. MTN - please take note: Gareth Weppenaar deserves a promotion - he is exactly the employee your company needs.