MTN refusing to pay my Refund. It’s been 3 weeks

On Saturday the 7th ,I called Mtn because I was worried about the fact that my account was not debited on the 5th March which is the usual date to debit my account. I was put through a consultant who then advised me to pay cash because there is a new system and MTN will not be able to debit me because of the new system . I then paid cash R330 on Saturday, the 7th On the 10 th March my account was debited by Mtn. That means I paid twice this month. I would like to log a complaint against this consultant and Mtn for giving me false advise to pay cash when I could’ve waited for Mtn to debit.

I’d also like the money to be refunded into my account. The money that was debited. I’ve been waiting for 2 weeks to be refunded. To this date no refund has been made!!!! Every time I call I’m transferred to this new system and I must hold with no assistance and I’m told that the new system doesn’t work. The consultants cannot even help me or access my account to pull the data!!!! I have tired to reach out to MTN on all medium including twitter, calling, email but I’m not winning. I’ve been speaking to Alice van der Merwe who now ghosted new and has not given me feed back. A very poor service I’ve been getting from MTN