1 reviews | Active since Jun 2015
MTN Refusing to fix my laptop as they dont make it they only sell the laptops
<p>In the Feb 2017 i sent my lap in for repairs as it didnt want to go on. I waited a month for my laptop to be repaired. when it was eventually repaired my hard dirve was different, i lost my widows 10 and office 365 which was initially provided by MTN when i purchased the laptop.</p> <p>When i queries these things i was told that MTN does not repair latops i need to contact a repair centre in Durban. after complaining I got a call from Herman to bring my laptop in again. i fetched on Saturday 15th April and on Monday 17th April the Laptop is again not working.</p> <p> </p> <p>I do not think that its fair towards me that i need to keep sending the laptop in for repairs and still need to pay every month for something that I cannot use due to their incompetence. its goin for the 3rd month that i cannot use the laptop.</p> <p> </p> <p>Why did they change it with the different hard drive? Where are the office 365 and windows 10 that wasa provided by MTN when i bought it.</p> <p> </p> <p>I have had contracts with MTN for years now but i will rather just pay my contract finished and change networks to Telkom Mobile.</p> <p> </p> <p>This is really bad service and seems like bad service is being preached and encouraged by MTN.</p> <p> </p> <p>Will i have to wait another month? will you guys even fix it? What can i do?</p> <p> </p> <p>Please assist me.</p>
I fail to understand why i need to be in contact with the manufactures if i bought the laptop from MTN. I am paying a MTN contract every month and not from the manufactures.
I do understand that the laptop was not fixed by MTN but why do I need to follow up with the manufactures? I dont even know who they are and their contact details and according to Herman they are in Durban... how do I get there? I purchased my Laptop in tygervally Cape town.
THIS IS REALLY REDICULOUS. I AM PAYING A CONTRACT FOR SOMETHING THAT I CANNOT USE. I WILL NOW BE GOING TO THE OMBUDSMAN FOR FURTHER ADVICE AND ASSISTANCE AS MY NETWORK PROVIDER THAT I USE AND PAY EACH MONTH DOES NOT WANT TO TAKE ACCOUNTABILITY OR RESPONSIBILITY FOR MY LAPTOP.
Such a big network with absolutely not client servies.
I fail to understand why i need to be in contact with the manufactures if i bought the laptop from MTN. I am paying a MTN contract every month and not from the manufactures.
I do understand that the laptop was not fixed by MTN but why do I need to follow up with the manufactures? I dont even know who they are and their contact details and according to Herman they are in Durban... how do I get there? I purchased my Laptop in tygervally Cape town.
THIS IS REALLY REDICULOUS. I AM PAYING A CONTRACT FOR SOMETHING THAT I CANNOT USE. I WILL NOW BE GOING TO THE OMBUDSMAN FOR FURTHER ADVICE AND ASSISTANCE AS MY NETWORK PROVIDER THAT I USE AND PAY EACH MONTH DOES NOT WANT TO TAKE ACCOUNTABILITY OR RESPONSIBILITY FOR MY LAPTOP.
Such a big network with absolutely not client servies.