MTN refusing to credit me as per agreement - back again!

<p> I am back once again to complain about the shocking service at MTN, as per the below trail of messages it was agreed that a credit would be passed on my account, today i noticed a debit order run happened on my account, i am requesting a refund now, this credit was meant to be passed a week ago!!</p> <p> </p> <p>1st Message by myself</p> <p> </p> <p>MTN refusing to credit me as per agreement</p> <p>I received the below email from retentions when requested to upgrade early after a telephonic discussion we had agreed to the below, now that i upgraded on 02-05-2016 i have emailed this lady and customer care and retentions department but MTN are ignoring my emails for 3 weeks, it was agreed and documented that i am entitled to 3 months credit and as a customer of MTN for the past 6-7 years i surely hope to receive my 3 month credit!!</p> <p>Good day Mr Verster,</p> <p>Thank you for you email.</p> <p>As per our telephone conversation, I did not approve the premature upgrade on the cell number XYZ however approved a 3 months FREE subscription when you renew the contract anytime from 1st May 2016.</p> <p>Kindly email me directly once the upgrade it's captured : ***</p> <p>Trust the above it's in order.</p> <p>Best regards,<br /> Wenzi Sibanyoni <br /> MTN Retentions</p> <p>Reference Number: ***6"</p> <p> </p> <p>2nd Message, reply from MTN</p> <p>Official business reply:</p> <p>Thank you for your post</p> <p>We apologize for the delayed response and for any inconvenience incurred.</p> <p>A request for a credit of R1797.00 (incl. vat) for 3 months free subscription that was offered to you has been submitted, reference number: ***.<br /> When writing your post please do not write your number or any confidential information in the body of the post as that information will be published publicly.</p> <p>We sincerely hope that the above is in order and that we are able to restore your faith in us.</p> <p>Kind Regards<br /> Siphumezo<br /> REQ:***</p>