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george M
1 reviews | Active since Jul 2015
19 Apr 2016, 10:22
MTN refusing to cancel my ended contract
My Cell phone contract with MTN ended December 2015, I have been cancelling it since from January every month I have been asking them to cancel, I have emailed and called they keep saying they cancelled it but every month they keep billing me and now they are threating me to suspend my line, MTN is worst service provider ever I will never use their stupid services in future, they have no right to force a person to continue with the contract while it has ended this must be against the law!
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MTN South Africa's replyOfficial
20 Apr 2016, 12:35Hello moremongmogato,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that as per our records the contract was cancelled and your cell number was migrated to Prepaid on the 30-03-2016. We have logged a request for late cancellation with our billing team.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that as per our records the contract was cancelled and your cell number was migrated to Prepaid on the 30-03-2016. We have logged a request for late cancellation with our billing team.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply20 Apr 2016, 12:35
Official
Hello moremongmogato,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that as per our records the contract was cancelled and your cell number was migrated to Prepaid on the 30-03-2016. We have logged a request for late cancellation with our billing team.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that as per our records the contract was cancelled and your cell number was migrated to Prepaid on the 30-03-2016. We have logged a request for late cancellation with our billing team.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***