MTN Refusing to Cancel My Contract After Expiry

I am extremely disappointed with MTN. My contract (number ***) expired on 16 September 2025, yet MTN is refusing to cancel it. • On 4 September 2025, I spoke with two consultants (Nonhlanhla at 10:00am and Mandisa at 10:38am) who confirmed that my last debit order would run on 7 October 2025 and then my contract would be cancelled. • I was later called by another MTN agent trying to upsell me, despite my clear request to cancel. • On 17 September 2025, consultant Unati (15:26pm) claimed there was no record of my previous cancellation requests and that my notice period would only start from that day, pushing my cancellation to 14 October 2025.

This is unfair, misleading, and a violation of the Consumer Protection Act. I have fulfilled my contract, and I should not be forced to keep paying because MTN’s staff failed to capture my cancellation requests.

I demand immediate cancellation backdated to 16 September 2025 and confirmation that no further charges will be billed beyond 7 October 2025.

MTN, this is unacceptable, and I am escalating this matter to ICASA and the Consumer Protection Commission if not resolved urgently.