MTN - Refusing to cancel my contract

PLEASE DO NOT USE MTN AS YOUR PROVIDER UNLESS YOU WANT TO MAKE YOUR LIFE MISERABLE. THE SERVICE HAS BEEN EXTREMELY POOR.

Here is my on going experience with MTN - other potential customers, please be aware!!!

01 Feb AM - Samsung A24 with different specifications was delivered to me

01 Feb PM - I went to an MTN physical branch to return the phone but was told that the phone is not showing as delivered on their MTN system and I would have to come back the next day

02 Feb - I went back to the store where an Mtn staff member accepted the phone and said they will send it back to the warehouse. I was given a reference number and told that I need to phone the call centre on Monday when the call centre is opened (call centre does not work on weekends) and get the contract cancelled as the physical branch does not have the power to do so.

04 Feb until today - I have made numerous calls, provided security answers countless times, transfered to every different department but not one person has been able to assist.

Today, I was told that I will need to pay a cancelling fee I did not cancel before 7 days of receiving the phone which is completely wrong based on the above time line of events.

I cannot understand why this is such a difficult process. No one is able to assist me at all.

I would really appreciate to receive some assistance as the contract is still not cancelled and I am going to be billed for this phone which is not even in my possession.