PP
Pieter P
1 reviews | Active since Jan 2014
01 Apr 2020, 05:39
MTN refusing to cancel my contract
I have canceled my MTN contract twice on two different occasions both months from apart, with many empty promises from mtn the contracts still remains on my name still I must pay i have references for cancelation please help me what should I do, my last resort wil be contacting the ombudsman
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Replies (3)
MTN South Africa's replyOfficial
01 Apr 2020, 10:39Thank you for your post.
We sincere apologized for any inconvenienced caused.
*** and ***
We pick up that both numbers has been cancelled and placed on prepaid function.
Credit for R218.01 for cell number *** for 2020-01-11 to 2020-02-11 has been placed on the account for late cancellation.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
*** and ***
We pick up that both numbers has been cancelled and placed on prepaid function.
Credit for R218.01 for cell number *** for 2020-01-11 to 2020-02-11 has been placed on the account for late cancellation.
Kind Regards,
Alice van der Merwe
MTN
MTN South Africa's reply01 Apr 2020, 10:39
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused.
*** and ***
We pick up that both numbers has been cancelled and placed on prepaid function.
Credit for R218.01 for cell number *** for 2020-01-11 to 2020-02-11 has been placed on the account for late cancellation.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
*** and ***
We pick up that both numbers has been cancelled and placed on prepaid function.
Credit for R218.01 for cell number *** for 2020-01-11 to 2020-02-11 has been placed on the account for late cancellation.
Kind Regards,
Alice van der Merwe
MTN
MTN South Africa's replyOfficial
01 Apr 2020, 10:48Good day Pieter,
Thank you for taking time to raise your concerns with MTN.
Kindly note *** and *** have been cancelled from contracted both number were migrated to Prepaid on the 2020-03-09.
Apologies for any inconvenience received in this case.
Kind Regards,
Zamokuhle Ngubane
Complaints Management Team
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly note *** and *** have been cancelled from contracted both number were migrated to Prepaid on the 2020-03-09.
Apologies for any inconvenience received in this case.
Kind Regards,
Zamokuhle Ngubane
Complaints Management Team
MTN
MTN South Africa's reply01 Apr 2020, 10:48
Official
Good day Pieter,
Thank you for taking time to raise your concerns with MTN.
Kindly note *** and *** have been cancelled from contracted both number were migrated to Prepaid on the 2020-03-09.
Apologies for any inconvenience received in this case.
Kind Regards,
Zamokuhle Ngubane
Complaints Management Team
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly note *** and *** have been cancelled from contracted both number were migrated to Prepaid on the 2020-03-09.
Apologies for any inconvenience received in this case.
Kind Regards,
Zamokuhle Ngubane
Complaints Management Team
MTN
PP
Pieter P's updateReviewer Update
03 Apr 2020, 22:04My account is a total of 1200 my bank account is been debit total of 1700 why is this
PP
Pieter P's update03 Apr 2020, 22:04
Reviewer Update
My account is a total of 1200 my bank account is been debit total of 1700 why is this