LN
Louis-Phillip Nel
1 reviews | Active since Apr 2020
08 Apr 2020, 11:48
MTN Refusing to assist Clients during the COVID LOCKDOWN
MTN has bluntly refused to do a third party delivery due to ***** occurring in the past.
Instead of inconveniencing your clients please ensure that you follow the correct protocol as any other company does when delivering goods.
You have now cost myself and my mother an immense amount of time, resources and money due to the fact that you cannot follow a protocol that works.
We now have to take delivery in the WESTERN CAPE for a device that could have been directly delivered to the user in GAUTENG.
Utterly pathetic!
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Replies (1)LN
Louis-Phillip Nel's updateReviewer Update
09 Apr 2020, 10:33Good Day MTN South Africa,
I was responded to by a contact person on this Forum that confirmed third party delivery is possible upon approval by MTN!
This morning, a head office agent contacted the contract holder and confirmed that 3rd party delivery would take place.
It has now come to our attention that the agent never logged the call and we cannot follow up with the confirmed instruction given by the contract holder this morning.
It is becoming evident that myself and the contract holder are being sent from pillar to post with no prospect of having this matter resolved!
We request that someone get into contact with the contract holder, confirm the instruction of 3rd party delivery once again!
Then send that approval of third party delivery to DSV couriers and there MTN contact person there to have delivery Affected to the address provided by the contract holder for the third party delivery!
We await your reply hereto!
I was responded to by a contact person on this Forum that confirmed third party delivery is possible upon approval by MTN!
This morning, a head office agent contacted the contract holder and confirmed that 3rd party delivery would take place.
It has now come to our attention that the agent never logged the call and we cannot follow up with the confirmed instruction given by the contract holder this morning.
It is becoming evident that myself and the contract holder are being sent from pillar to post with no prospect of having this matter resolved!
We request that someone get into contact with the contract holder, confirm the instruction of 3rd party delivery once again!
Then send that approval of third party delivery to DSV couriers and there MTN contact person there to have delivery Affected to the address provided by the contract holder for the third party delivery!
We await your reply hereto!
LN
Louis-Phillip Nel's update09 Apr 2020, 10:33
Reviewer Update
Good Day MTN South Africa,
I was responded to by a contact person on this Forum that confirmed third party delivery is possible upon approval by MTN!
This morning, a head office agent contacted the contract holder and confirmed that 3rd party delivery would take place.
It has now come to our attention that the agent never logged the call and we cannot follow up with the confirmed instruction given by the contract holder this morning.
It is becoming evident that myself and the contract holder are being sent from pillar to post with no prospect of having this matter resolved!
We request that someone get into contact with the contract holder, confirm the instruction of 3rd party delivery once again!
Then send that approval of third party delivery to DSV couriers and there MTN contact person there to have delivery Affected to the address provided by the contract holder for the third party delivery!
We await your reply hereto!
I was responded to by a contact person on this Forum that confirmed third party delivery is possible upon approval by MTN!
This morning, a head office agent contacted the contract holder and confirmed that 3rd party delivery would take place.
It has now come to our attention that the agent never logged the call and we cannot follow up with the confirmed instruction given by the contract holder this morning.
It is becoming evident that myself and the contract holder are being sent from pillar to post with no prospect of having this matter resolved!
We request that someone get into contact with the contract holder, confirm the instruction of 3rd party delivery once again!
Then send that approval of third party delivery to DSV couriers and there MTN contact person there to have delivery Affected to the address provided by the contract holder for the third party delivery!
We await your reply hereto!