SF
Samantha F
1 reviews | Active since Jun 2013
15 May 2015, 18:00
MTN refusing to allow contract cancellation
I appalled at the way MTN are handelling my request to cancel my contract. I have yet to receive a response from the mail that was sent on 22 April. ***. I have called the call centre numerous times and have only managed to get through once where I was promised a call back that same day as the retentions department was apparently not taking calls. I am leaving the country and I need to have this resolved immediately!
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MTN South Africa's replyOfficial
16 May 2015, 11:33Hello Samantha0405,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply16 May 2015, 11:33
Official
Hello Samantha0405,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,