EB
Elmar B
1 reviews | Active since Jul 2020
15 Jul 2020, 13:16
MTN refusing to activate sim after payment was made.
Service was suspended, switched to new bank paid 6 days ago with R220.00 cancellation fee incl. send numurous emails to customer care believe me they dont care. asked for pop did send, now just ignoring me, no call centre working. So useless sim in my fone. Pay MTN and buy prepaid ?
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
15 Jul 2020, 23:37Thank you for your post.
We sincere apologized for any inconvenienced caused.
The payment for R220.00 paid 6 days ago is not reflecting.
We have opened the line for you. Please reboot
We will call you tomorrow for assistance with the customer care reference to see the proof of payment.
You can notify me as well on line the new bank details if this has not as yet been changed on the account.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
The payment for R220.00 paid 6 days ago is not reflecting.
We have opened the line for you. Please reboot
We will call you tomorrow for assistance with the customer care reference to see the proof of payment.
You can notify me as well on line the new bank details if this has not as yet been changed on the account.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply15 Jul 2020, 23:37
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused.
The payment for R220.00 paid 6 days ago is not reflecting.
We have opened the line for you. Please reboot
We will call you tomorrow for assistance with the customer care reference to see the proof of payment.
You can notify me as well on line the new bank details if this has not as yet been changed on the account.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
The payment for R220.00 paid 6 days ago is not reflecting.
We have opened the line for you. Please reboot
We will call you tomorrow for assistance with the customer care reference to see the proof of payment.
You can notify me as well on line the new bank details if this has not as yet been changed on the account.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
16 Jul 2020, 11:18Thank you for your time online.
Email sent to you for assistance with new bank details updated and proof of payment.
Kind Regards,
Alice van der Merwe
MTN
Email sent to you for assistance with new bank details updated and proof of payment.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply16 Jul 2020, 11:18
Official
Thank you for your time online.
Email sent to you for assistance with new bank details updated and proof of payment.
Kind Regards,
Alice van der Merwe
MTN
Email sent to you for assistance with new bank details updated and proof of payment.
Kind Regards,
Alice van der Merwe
MTN
Best regards,