AE
Andre E
1 reviews | Active since Dec 2011
25 Aug 2016, 03:41
MTN Refusing refund
<p>On 7 May 2016 I paid R2450 by mistake from a small business acount into MTN's bank account by making an error with the bank account numbers. Despite sending them proof of payment, bank statements and even CC registration documents, they are still giving me the run around and not refunding the money. Should I lay ******** charges for theft?</p>
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MTN South Africa's replyOfficial
26 Aug 2016, 09:25Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, all the necessary information required by the banking division has been sent through. As soon as feedback is received we will revert back to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply26 Aug 2016, 09:25
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, all the necessary information required by the banking division has been sent through. As soon as feedback is received we will revert back to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,