MTN REFUSING ITEMISED BILLING REQUEST!!!!!!!!!!!!!!!!!!!!

It is alarming that in South Africa the elderly and their plight is not recognized and by a company who prides themselves on customer service. I have had a problem with my father who is at an old aged home and staff at the old age home used his cellphone number *******ly to make calls and also to phone abroad. Now when the perpetrator needs to be brought to book we have MTN with their arms folded when at the end the one who is prejudges is MTN. The amount that was debited was reversed so in fact you are R6000 out of pocket and in this current economic environment we find ourselves a little shocked as to MTN poor attitude.

As per the Customer Protection Act I am entitled to a itemized billing on the account as this is a contract cellphone it goes without saying this is not so much a privilege you choose to provide but my right as the consumer.

I will not pay a dead cent of the R6000-00 and I do not think when looking at the picture any rational person would understand so please I challenge you, I will then exhibit the exact same attitude you have in not paying the said amount.

My contact details are ***

I would like an answer before business end tomorrow. If this is not dealt with I would just get my father a pay-as-you-go sim card and then in my honest opinion you could be without the money as you obviously do not need it.

I trust this finds you well

Thank you Tosca Reynders