aC
admire C
1 reviews | Active since Feb 2015
24 Feb 2015, 08:00
Mtn refusing fix my phone
I signed an mtn contract for an iphone 5c, for R275 per month,100mb,100airtime,25smes with nashua mobile last year around 26 march 2014 and the handset started displaying a black screen in December 2014.I then took it to mtn northgate on 29December 2014 so they can fix it.On 19 february 2015 they told me they cannot fix it because its from cell c.Mtn is now saying i need to pay them R300 to have my phone back and take it to cell c even though they have not fixed it and they do not want to fix it.I have not used a cell c line on the phone and i do not have a cell c contract.I am paying mtn monthly for that contract and its a 2year contract.
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MTN South Africa's replyOfficial
05 Mar 2015, 12:42Hello ad2015,
We do apologize for the delayed response and for any inconvenience caused.
The charge of R330.00 that you have been advised to pay is a mandatory fee for the technician at our repair centre physically having worked on the device.
Please note that you have not provided us with any information to locate the booking such as the jobcard number or the IMEI number of the device. We will suggest that you call our High Volume Repair Centre on ***.
Any device that is found not to be our (MTN) device will not and cannot be repaired by our repair centre.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused.
The charge of R330.00 that you have been advised to pay is a mandatory fee for the technician at our repair centre physically having worked on the device.
Please note that you have not provided us with any information to locate the booking such as the jobcard number or the IMEI number of the device. We will suggest that you call our High Volume Repair Centre on ***.
Any device that is found not to be our (MTN) device will not and cannot be repaired by our repair centre.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply05 Mar 2015, 12:42
Official
Hello ad2015,
We do apologize for the delayed response and for any inconvenience caused.
The charge of R330.00 that you have been advised to pay is a mandatory fee for the technician at our repair centre physically having worked on the device.
Please note that you have not provided us with any information to locate the booking such as the jobcard number or the IMEI number of the device. We will suggest that you call our High Volume Repair Centre on ***.
Any device that is found not to be our (MTN) device will not and cannot be repaired by our repair centre.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused.
The charge of R330.00 that you have been advised to pay is a mandatory fee for the technician at our repair centre physically having worked on the device.
Please note that you have not provided us with any information to locate the booking such as the jobcard number or the IMEI number of the device. We will suggest that you call our High Volume Repair Centre on ***.
Any device that is found not to be our (MTN) device will not and cannot be repaired by our repair centre.
Regards
Tim
MTN Complaints Management Team: REQ:***