ZM
Zandile M
1 reviews | Active since Apr 2014
11 Feb 2016, 10:37
MTN REFUSES TO TAKE ME OFF MY CONTRACT
I have been with MTN for many years, my last contract was 24months that ended in October 2015. I have phoned, sent emails to MTN several times asking them to cancel my contract but they refuse to. At first they said i owed money that I didnt know about. I paid the money and still they send me those minutes every month to keep me. Now they have cancelled my out going facility, I cant call, sms or be on the Net. I am so tired of this stupid service provider, i just wanna carry on using my number on prepaid but now im considering going to another network. CAN SOMEONE FROM MTN CANCEL MY CONTRACT WITH IMMEDIATE EFFECT.
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MTN South Africa's replyOfficial
11 Feb 2016, 11:49Hello shallotee,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our Billing system, the first request to cancel the contract after the expiry date was on the 26 October 2015 and the account was behind with payments then. Your MTN account has been running behind with payments from the 30 September 2015 when a debit order for the invoice of the 20 August 2015 came back unpaid
Since then to current date your account has been and is behind with payments. Please note that we cannot cancel a contract that is behind with payments. Kindly pay all your outstanding balance then contact our Customer Care on 808 or email ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our Billing system, the first request to cancel the contract after the expiry date was on the 26 October 2015 and the account was behind with payments then. Your MTN account has been running behind with payments from the 30 September 2015 when a debit order for the invoice of the 20 August 2015 came back unpaid
Since then to current date your account has been and is behind with payments. Please note that we cannot cancel a contract that is behind with payments. Kindly pay all your outstanding balance then contact our Customer Care on 808 or email ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply11 Feb 2016, 11:49
Official
Hello shallotee,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our Billing system, the first request to cancel the contract after the expiry date was on the 26 October 2015 and the account was behind with payments then. Your MTN account has been running behind with payments from the 30 September 2015 when a debit order for the invoice of the 20 August 2015 came back unpaid
Since then to current date your account has been and is behind with payments. Please note that we cannot cancel a contract that is behind with payments. Kindly pay all your outstanding balance then contact our Customer Care on 808 or email ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our Billing system, the first request to cancel the contract after the expiry date was on the 26 October 2015 and the account was behind with payments then. Your MTN account has been running behind with payments from the 30 September 2015 when a debit order for the invoice of the 20 August 2015 came back unpaid
Since then to current date your account has been and is behind with payments. Please note that we cannot cancel a contract that is behind with payments. Kindly pay all your outstanding balance then contact our Customer Care on 808 or email ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***