ES
Erwin S

1 reviews | Active since Jun 2010

25 Jun 2015, 09:21

MTN refuses to take accountability

I discovered that MTN was charging me a usage fee on my cellphone account. After querying it, it turns out that a 3rd party was billing my account. MTN's official view was that they couldn't control the links or websites that I visit and that I had somehow subscribed to this 3rd party by clicking on a link. They would not help me in getting my money back or blacklisting this 3rd party.<br> <br> I did not instruct MTN to debit my account for this subscription nor did I subscribe to this 3rd party. I didn't even receive anything from this 3rd party! BTW the 3rd party is Victorious Technologies and I have no idea what the hell they do. I normally take note of the spam SMS's I get and I know that the websites I view have no connection to this 3rd party

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Jun 2015, 12:44
Official
Hello Erwin,

Thank you for your post,

Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

As this is a 3rd party issue we are unable to provide further information. Please contact the company in question which will provide further information regarding the subscription. You can also lodge a complaint with the regulatory body WASPA should you not be satisfied with the response.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Senzo
REQ:***