Tvdn
Tollie van der nest

1 reviews | Active since Feb 2015

15 Feb 2015, 17:04

MTN refuses to settle my account

I trust that you can help me to sort out this problem.<br> <br> The end of October 2014 i decide to cancel my contract with MTN which<br> at that stage were months overdue for a upgrade. the beginning of<br> November 2014 i contacted MTN on which i told them that i am going<br> over to CELL C and that they arranged for my number to be migrated .<br> <br> I Phoned MTN to confirm on which they said i can still use the R 300<br> odd rand data still liable to me .Within that same week my sim card<br> were deactivated on which i accepted that my contract with MTN is<br> something of the past.<br> <br> Ever since i had various calls and correspondence with them and they<br> still say that my account is still active.I am retired therefor there<br> is no money to throw around for someone not doing his job.

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Feb 2015, 10:51
Official
Hello tollie van der n,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per the system your account has been closed with us.

regards
Thabelo
REQ:***

Best regards,