PC
PJ C
1 reviews | Active since Oct 2011
06 May 2015, 11:19
MTN Refuses to send Invoice
I have repeatedly requested MTN to send me my monthly invoice as a PDF file, however they refuse to do so. my last 2 emails to customer support on this matter have been ignored. <br> [Jawwaad Gierdien @Reference Number: ***]<br> [Melissa van Jaarsveld @Reference Number: ***]<br> <br> I WILL NOT PAY YOU WITHOUT MY INVOICE<br> <br> PJ
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MTN South Africa's replyOfficial
15 May 2015, 12:09Hello Exile13,
Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Best regards,
MTN South Africa's reply15 May 2015, 12:09
Official
Hello Exile13,
Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Best regards,