VM
Viktoria M

1 reviews | Active since Oct 2017

23 Nov 2017, 02:27

MTN refuses to RESPOND!!!

I am honestly extremely angry and frustrated. I moved to the U.S. about a year ago to pursue a Master's degree, with the intention of coming back to SA once I am done in 2 years. I therefore cancelled my MTN contract and put myself on prepaid airtime as well as sms roaming. I usually put my MTN sim into my phone when I need to log into my SA bank accounts etc as they send me a OTP. MTN disconnected my number without contacting me (no e-mail etc was sent to me). I e-mailed them regarding this requesting assistance. I have posted on FB, Twitter etc. and 2 months down the line I still have not received feedback or assistance. I am extremely furious and being ignored as if I am not a customer is just adding to my frustrations. They also do not have an international line so I cannot call and speak to a person. I cannot express how absolutely furious I am at this negligent, poor service. MTN you are disappointing and the sad part is I used to work with you whilst I worked at Primedia in SA. I can make this go very public if I want to, if I am not assisted soon and with prompt, great service...

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Nov 2017, 12:32
Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

When a number is not used within a period of 3 months, MTN then holds the right to recycle the number and it may be given to another user. If you wish to still use this number we can check if it is still available, if it is available then we can allocate this number back to you.

Should you wish to do so please send me the Number that we have recycled. Send it to ***

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,