MTN Refuses to Respond
<p>After months of calling and writing to Mtn without a response, I have had to seek the services of an attorney. As I understand from Mtn's debt collectors, VVM, my account was incorrectly handed over. After realising that my account should never have been handed over, Mtn instructed VVM to close the file. Now my only problem is that Mtn still has an "L" listed on my ITC record. I have phoned their call centre numerous times and have recieved promises that the legal department will call me back, without luck. Kindly advise what the procedure is to have my name cleared on ITC. Mtn please contact me on this number ********** 238</p>
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that you have requested assistance regarding 6GB not received 2GB day time and 6GB night time) the upgrade screen reflect that the contract is only for 2GB My Choice open package. You called the 808 call enter and the agent notify you to go back to the store where you have signed for the contract to resolve this for you, they need to show you the copy of the contract signed stating the 6GB as part of the contract.
The account has been billed since August 2016 for extra data usage due to no usage limit set up on the account. The debit order was requested and returned unpaid.
The account was handed to the legal department, please refer back to the terms and condition signed that if the account is not paid MTN have the full right to hand the account over to legal for assistance. to collect the balance outstanding.
Copy of the contract is needed to correct the package if this is the case and the credit the account for data charges.
The account is handed over with the balance of R2688.01. Once the account is handed over and line hard suspended the system will not generated further invoices, the last invoice generated to the account was for February 2017, You will be held responsible for the invoices subscription fee from March 2017 and the future invoices until the contract expires 2018-06-27.
For further assistance you need to email the legal department ***
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that you have requested assistance regarding 6GB not received 2GB day time and 6GB night time) the upgrade screen reflect that the contract is only for 2GB My Choice open package. You called the 808 call enter and the agent notify you to go back to the store where you have signed for the contract to resolve this for you, they need to show you the copy of the contract signed stating the 6GB as part of the contract.
The account has been billed since August 2016 for extra data usage due to no usage limit set up on the account. The debit order was requested and returned unpaid.
The account was handed to the legal department, please refer back to the terms and condition signed that if the account is not paid MTN have the full right to hand the account over to legal for assistance. to collect the balance outstanding.
Copy of the contract is needed to correct the package if this is the case and the credit the account for data charges.
The account is handed over with the balance of R2688.01. Once the account is handed over and line hard suspended the system will not generated further invoices, the last invoice generated to the account was for February 2017, You will be held responsible for the invoices subscription fee from March 2017 and the future invoices until the contract expires 2018-06-27.
For further assistance you need to email the legal department ***
Kind Regards,
Alice van der Merwe
Best regards,
I think there is a misunderstanding here. My query was never about the data received, it was about the incorrect billing on my account. Kindly explain why you instructed your attorneys to close the file
This is the first time I'm hearing about a contract. I vaguely remember signing a two page document that referred to a device. When I enquired about why it referred to a device I was informed that it's the standard contract. You are so quick to talk about the contract when you failed to address the query I raised about my bill. The sim was used for the first month, so was was I continuously billed and my query on the account ignored?
I think there is a misunderstanding here. My query was never about the data received, it was about the incorrect billing on my account. Kindly explain why you instructed your attorneys to close the file
This is the first time I'm hearing about a contract. I vaguely remember signing a two page document that referred to a device. When I enquired about why it referred to a device I was informed that it's the standard contract. You are so quick to talk about the contract when you failed to address the query I raised about my bill. The sim was used for the first month, so was was I continuously billed and my query on the account ignored?