MTN refuses to rectify their ******** activities

MTN South Africa I have been engaging with MTN since 2 April 2022 when I discovered that they were systematically *****ing money from my bank account. They have de*****ed me to the value of R1270.00, as per their own confession, but have yet to rectify the matter.

They fabricated a 1Gig and 2 Gig bundle that they were adding to my regular contract billing since I renewed my contract with them in February (which I regret, in hindsight, after seeing the ********** *******ion they are proudly capable of) Note: I neither requested, nor received these bundles. Since the first time I engaged them at call center level (as to this day they are still ignoring ALL written correspondence) I have regular contact with the call center (135) as well as the branch that I did my renewal at. The resultant action is identical every time, Empty promises to escalate and investigate the matter and then customer support case closure without any action taken.

The excuse that I am fed is that they are forbidden to communicate inter departmentally and that I will need to contact the call center again so that it can be escalated again. They also claim that I am not able to contact anyone other than the *********** call center either. This is all in a deliberate ploy to discourage me from pursuing justice.

They also refuse to provide me or my legal advisor with the documented proof of the contract that I signed where the monthly subscription amount reflects, as this would incriminate them.

The following are the MTN reference numbers that I have kept record of (there are no doubt more which I have misplaced as this matter has dragged on now for more than half a year) *** *** *** *** *** *** *** *** *** *** *** ***

I want my money back with interest