MC
Marizel C
1 reviews | Active since Jun 2015
02 Jun 2015, 10:58
MTN refuses to rectify my contract. I
Mtn erred when they started billing me in 2015. I am being billed as if on an OPEN LINE, which i am not, and i am not being refunded for theur error! Each month i spend an hour on the phone with customer service, who promise to rectify and refund my accound, but at the end if the month i just get debited an enormous amount from my account! This us unacceptible! I have had it. You are in breach if my contract which is ground for cancellation. I want ALL my money back that has been incorrectly debited and i am cancelling my contract as of today. *********** and always padding the buck.
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MTN South Africa's replyOfficial
05 Jun 2015, 11:16Hello Marizelcal,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing Department for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing Department for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
MTN South Africa's reply05 Jun 2015, 11:16
Official
Hello Marizelcal,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing Department for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing Department for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***