1 reviews | Active since Jun 2014
MTN refuses to provide information
After about 15 years with Nashua Mobile, I was migrated to MTNSP.<br> <br> My data bill is now more than what my entire bill is supposed to be.<br> <br> After fighting to get access to my own statements that MTN sent to a third party without permission, I have been unable to get these basic questions answered:<br> 1. How much data was used each month on my account?<br> 2. How much data was I billed for each month?<br> 3. What data bundles are loaded on my account?<br> <br> I have (supposedly) a 1GB bundle on my account, but this appears nowhere on my statements or the online account information.<br> <br> I tried telephone, chat room and email. No answer, or they cannot help me, or they use a calculator to \calculate"my data usage! For real. Or they promise to send me the information via a special request. Right. Weeks later"
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***
Best regards,
