MTN REFUSES TO PAY MY CLAIM

I took out a new contract, phone was ******, I have documents showing that the phone was insured, MTN refuses to pay me out - MTN Insurance is a ****!!!!<br> <br> The worst is they have not had the decency to call me, discuss it with me, maybe there is a mistake! They send me an email and expect me to correspond by email - in other words DONT CALL US, WE DONT WANT TO HELP YOU!!!!<br> <br> I have been an MTN client for 18+ years - have NEVER missed a payment and this is how I get treated. DISGUSTED!!!!<br> <br>