MTN refuses to move contract to prepaid

<p>On 9 June I wrote a review about not being able to get a hold of MTN retentions.</p> <p> </p> <p>Ayanda responded on 10 June telling me: "Kindly be advised that the matter has been escalated to the Retentions management team for urgent attention and to contact you back with feedback." </p> <p> </p> <p>After receiving no feedback for 5 days I went to an MTN store to move the contract to prepaid so that I can move to a different provider. (Note: It's now 20 July and I am still awaiting the urgent feedback I was promised by Ayanda).</p> <p> </p> <p>It has been 34 days since I gave MTN instruction (Req: ********** on 16 July) to move me to prepaid even though the piece of paper I was supp**** said that my request will be actioned in 7 days.</p> <p> </p> <p>On Monday 18 July I phoned to get feedback and was told the move to prepaid wasn't done (they could give me no reason, just that it wasn't done) and that it will be moved that same day. Again, 2 days later and I am still stuck on a contract with a company I no longer wish to support (all the while you still get your contract fees).</p> <p> </p> <p>This is getting utterly ridiculous. Please move this contract to prepaid so that I can move my business to someone that actually wants it (after supporting you for 16 years). I still have 3 more contracts with MTN that will be moved the moment they are eligible. Any chance of you holding onto my business is now completely gone.</p>