HJ
Henry J
1 reviews | Active since Dec 2014
12 Jul 2015, 14:56
MTN REFUSES TO LET ME GIVE NOTICE ON MY CONTRACT
Ive been struggling two weeks to give notice on my one contact that is reaching 24 month in August , I was at mtn this past weekend and they said I can't give notice on the contract and must call 808 to do that, it's taken me a week to get through to someone and she refused to let me give notice and I can only cancel my contract after 24 Months, which is going to make me liabil to pay for 25 months!!! Where does this stand in your contract? Im really starting to detest mtn... Unfair billing, awful customer service!! I want my contract to be cancelled when it hits 24 Months to prepaid and keep my number!! You will not steel my money
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MTN South Africa's replyOfficial
22 Jul 2015, 09:12Hello Bjorge,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that in order for your number *** to be migrated to prepaid, kindly call 808 on the 6th of August 2015 for the request to be processed. You will not be liable to pay for the 25th month should you call on the above mentioned date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that in order for your number *** to be migrated to prepaid, kindly call 808 on the 6th of August 2015 for the request to be processed. You will not be liable to pay for the 25th month should you call on the above mentioned date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply22 Jul 2015, 09:12
Official
Hello Bjorge,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that in order for your number *** to be migrated to prepaid, kindly call 808 on the 6th of August 2015 for the request to be processed. You will not be liable to pay for the 25th month should you call on the above mentioned date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that in order for your number *** to be migrated to prepaid, kindly call 808 on the 6th of August 2015 for the request to be processed. You will not be liable to pay for the 25th month should you call on the above mentioned date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***