MTN REFUSES TO HELP THEIR CLIENTS!!!!!!!!!!!!!!!!!!
<p>I have been a loyal client of Altech Autopage for many years, hassle free. I sent my laptop in for repairs in Feb 2016 and at the same time Altech was in the process of selling their subcriber base. During this process my laptop was sent back to me without being repaired. The transfer of my account to MTN then took place, which meant I was now an MTN client. Since then I have been back and forth, up and down, from pillar to post, fighting with MTN to have my laptop sorted out. They first sent me to their repair centre, who could not accept the laptop, as they only accept handsets. Then they sent me to a store, who also refused, because they are a franchise and not an MTN Direct Store. Nobody seems to want to help me!!!!!!! Then an MTN technician told me that that they cannot help me because Autopage issued the laptop. I am no longer an Altech Autopage client as they no longer exist, so why is MTN refusing to help me????? I am paying you every month and have no use of my laptop. This is simply **************** and I will take this further should nobody assist me. You cannot purchase client contracts, debit their accounts every month but yet refuse to assist when they need help!!!</p>
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of the relevant department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of the relevant department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
So it's been 5 days and I'm still waiting for MTN to contact me!!!
So it's been 5 days and I'm still waiting for MTN to contact me!!!
WOW!! I CANT BELIEVE THAT MTN WHO WANT'S PEOPLE TO BUY SHARES ARE SO PATHETIC IN THEIR RESPONSE TO THEIR LOYAL, EXISTING CLIENTS!!!!!!!!!!! AFTER THE MESSAGE ON 20th OCTOBER THAT I WILL BE CONTACTED RE MY PROBLEM WITH MY LAPTOP, I AM STILL WAITING FOR THEM TO CONTACT ME!!!!!!!!! MY ACCOUNT IS STILL BE DEBITED EVERY MONTH BUT I AM HAVING TO PAY FOR A SERVICE WHICH I CANNOT USE!!!!!!SINCE FEBRUARY !!!!!! PLEASE EXPLAIN THIS TO ME????????????? IF I DONT PAY, THEY WILL BE QUICK TO LIST ME ON A CREDIT BURREAU. THEY JUST DON'T CARE!!!!!! COME ON MTN, DON'T LET ME LOOSE THE LAST BIT OF FAITH IN YOU........................
WOW!! I CANT BELIEVE THAT MTN WHO WANT'S PEOPLE TO BUY SHARES ARE SO PATHETIC IN THEIR RESPONSE TO THEIR LOYAL, EXISTING CLIENTS!!!!!!!!!!! AFTER THE MESSAGE ON 20th OCTOBER THAT I WILL BE CONTACTED RE MY PROBLEM WITH MY LAPTOP, I AM STILL WAITING FOR THEM TO CONTACT ME!!!!!!!!! MY ACCOUNT IS STILL BE DEBITED EVERY MONTH BUT I AM HAVING TO PAY FOR A SERVICE WHICH I CANNOT USE!!!!!!SINCE FEBRUARY !!!!!! PLEASE EXPLAIN THIS TO ME????????????? IF I DONT PAY, THEY WILL BE QUICK TO LIST ME ON A CREDIT BURREAU. THEY JUST DON'T CARE!!!!!! COME ON MTN, DON'T LET ME LOOSE THE LAST BIT OF FAITH IN YOU........................
