1 reviews | Active since Jul 2015
Mtn refuses to help investigate high data charges
I have been billed the amounts below for data by MTN which I am investigating since my bill doubled in May and instead of getting assistance with my query I was told that I used large data amounts which I didn't once reports were sent to me for the months of high billing but a report for the month before is being withheld from me which will most likely prove that I have been charged more for data usage without my consent. No amount of calls or visits to Mtn shops or emails to the [Email Removed] address is helping. I was told today that the report I am asking for has already been sent to me which is hasn't by Nonzuzo Sefolo and this email thread started 23 days ago.<br> <br> In (April usage) May I paid R1979.60 for 3.04GB of data - costing R651 per 1GB of data<br> <br> In (May usage) June I paid R1906.88 for R3.08GB of data - costing R619.12 per 1GB data <br> <br> In (June usage) July I will be paying R1500.34 for R2.53GB of data - costing R593.02 per 1GB data<br> <br> In (March usage) April I paid R800 for data... the usage unknown to me because I can't get the report.<br> <br> My bill ranges from R1100 - R1900 by average.<br> <br> I have paid R3979, R4577 and this month R2714... problem much ?<br>
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
Our records show that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law .
It is also presumed that the sim card was in your possession at a time unless as it was not reported ****** as stated in the terms and condition of the contract.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
Our records show that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law .
It is also presumed that the sim card was in your possession at a time unless as it was not reported ****** as stated in the terms and condition of the contract.
Regards,
Nomonde.
REQ:***