1 reviews | Active since Sept 2016
<p>I have been a client for over 10 years,</p> <p> </p> <p>I have de active self service data bundle in May 2016 and cancelled it in July 2016 so that MTN can stop billing me. Yet month after I am billed.</p> <p>I spoke to manager today, he told that there system works 100%</p> <p>1 I asked tell me what is my balance on system he said he can't say.</p> <p>2 On which date do I get these data bundle, he can't say</p> <p>3 I said him as your customer I am asking you to cancel this for me, he can't because it need to happen from my hand set which I have been doing.</p> <p> </p> <p>I and IT age a service provides cannot assist you will very data detail on the system that provides it and he won't check that system that works 100% with the billing system.</p> <p> </p> <p>Unbelievable never and never again will MTN have my business.</p> <p> </p>
Good Day Robertha Pillay
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the self-service recurring IGB data bundle service has been cancelled. Please be advised that we have requested for a credit for the invoice dated 201-09-11 for cell number ***6 . Please note that as per our records you inquired about the cancellation of this service on 2016-08-26 therefore we can only credit the invoice generated after this date.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Robertha Pillay
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the self-service recurring IGB data bundle service has been cancelled. Please be advised that we have requested for a credit for the invoice dated 201-09-11 for cell number ***6 . Please note that as per our records you inquired about the cancellation of this service on 2016-08-26 therefore we can only credit the invoice generated after this date.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
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