MTN refuses to followup

Item: MTN South Africa
Rating: 2
Author: Khadija A

I have called in and emailed mtn to cancel my account. Even waited on a cal for upto 20 minutes just to be cut off. Its been going on like this since november! They say they will call back and follow up but they never do!<br>

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Replies (1)

MTN South Africa's replyOfficial

04 Feb 2016, 10:08

Hello khadija27,

Thank you for bringing this matter to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that we have escalated your query to our Retentions team for urgent attention.They will revert to you with feedback and a way forward.

We trust that you find the above in order.

Kind Regards
Zukiswa
REQ:***

MTN South Africa's reply04 Feb 2016, 10:08

Official