MTN refuses to end my contract

I have a data contract with MTN . Had it for about 2 years now .

For the past few months I've been trying to cancel my contract. I've contacted MTN to cancel it but they insist they can't find my details on their system.

And because they can't find my details, they can't cancel my contract.

Funny how they can't find my details but every month , on time, they take money from my bank account .

I've resorted to stopping my debit order from my FNB app , but somehow they've still taken money from my account.

It's been a few months now and MTN still won't/can't close my account.

Are there any regulatory agencies I can raise a complaint with? Kind of like the ombudsman?

It is ridiculous how bad MTNs service is. I keep getting transferred from one department to the next. It's should be a simple task to close my account, but no one at MTN wants to take responsibility so they transfer me from one department to another.

I even emailed the CEO, he didn't reply. Seems like that's where customer service gets their work ethic from .

Get your house in order MTN.

The last time I'll ever have something to do with MTN