MTN refuses to end contract / block incorrect line

During the past month, I have tried to handle this issue on behalf of a friend of mine:, Domenico Tricanico with all the required documentation and permission. Lots of promises, back ward and forward nothing is done by the branch, or as promised on numerous occasions by the Area Manager - Craven Rasen ***). Dominicos' cellular *** has reached its 2year contractual term. His wife went to MTN Waterfall mall on 5/02/2015, but was told that as the contract ONLY ends ***, she has to come back the NEXT day - they cannot help her. Memo, a Barber by trade, had to lock his shop on 6/02/2015 and went there to complete the correct documentation stating TERMINATION - END OF CONTRACT. End of February 2015, another deduction was made from his account. 9 March 2015, I sent a email to the area Manager (as explained to me) Craven Rasen (attaching a copy of the completed documentation, tel nrs and the worx. I was phoned back approximately 1 hour later, stating he is at a training session, but will attend to the problam ASAP. Another call to him 2 weeks later, and another this morning.. Shall we also errect a banner to show the world how pathetic your service and promisses is?