MTN refuses to close my contract after 5 consultants since Sep/Oct

I have been a loyal MTN customer for over 20 years and I cannot get one simple request done — close my contract.

I first asked for closure in Sep/Oct 2026 because I am not working and cannot afford to pay anymore.

Since then I have spoken to: 9 Oct - Aphiwe - Ref *** 15 Oct - Lunathi 19 Oct - Samkelisiwe 3 Nov - Pearl (escalated) - Ref *** and *** 9 Nov - Sonwabile - Ref ***

Still nothing is done. The account is still open, I am still being billed, and I keep getting passed around.

I am disputing any outstanding amount charged after my first closure request. MTN must close this account immediately, confirm it in writing, stop all billing/debit orders, and not list me at the credit bureau for their own delay.

20 years of loyalty and this is the service I get for asking to close an account I can no longer afford?