MTN REFUSES TO CANCEL THE CONTRACT

In February, I have signed a contract with MTN for a simcard data in which I have to pay a fixed amount monthly for the data that they will using. The simcard was delivered and it never worked.

A week later I contacted the customer service department, they said that I should they will fix it from their side, that the simcard should be working after 24 hours. The simcard still did not work. I contacted the customer service department again and I couldn't receive any help from them.

So I decided to send them an email of termination of contract. I was asked to call the customer care line to cancel the contract , in which I did. Then 30 days later, the debit order wants to pull money from my account. I emailed them asking why they are still sending me bills/statements and they said that my account is still active from their side.

Months later, they referred me to their debt management company 'Nu Debt'. I contacted them and provided them with proof of contract 'termination request'. Also asked them why I should pay for services that have never been rendered. They never got back to me.