Mtn refuses to cancel expired contract after numerous requests

<p>My contract was due to expire on the 21st July 2016, early in June 2016 I called Mtn's contract line 808 to give notice to cancel my contract, I was told I can only give notice after the contract expired! And that I needed to phone again after the 20th of July 2016. I called again on the 21st to give notice to cancel my contract, the lady took down all my details, processed my request and told me someone will phone to confirm cancellation, I waited for more than 2 weeks with no call, I called again to check the status of the cancellation, It was not done/processed. The lady ended up hanging up on me (ref: 21 ********** ), I called again the following week as the debit order for August went off, I demanded to get confirmation that my contract was cancelled, I was pu through to a Supervisor, who told me to speak to the cancellation department ( ********** ), I spent more 30 minutes on that call only to be told that the number I was given was not for the cancellation department and that the cancellation department does not take calls from customers. </p> <p>The last lady I spoke to assured me that my contract will be cancelled but I guess I have to phone again to check hey?</p> <p> </p> <p>Is this how Mtn treats its customers? Having to phone more than 4 times for a simple request?</p> <p> </p> <p>I have received no confirmation that my contract is cancelled to date.</p> <p> </p> <p>Mtn really sucks!!!</p>