MTN refuses to cancel contract

I have been trying to contact MTN for months now, with no success. I am writing a few times a week hoping that someone will call me back, but no luck. I am being billed R738.26 pm (ex VAT) for a product I already cancelled a year ago!

Nov 2022: Cancelled a home wifi contract (MyMTN Home Unc FLTE 30MPS) because MTN signal is mostly non-existing where we are. 2 Dec 2022: Paid penalty of R3,427.94 for the cancellation March 2023: Followed up on why MTN is still taking my money October 2023: Followed up on why MTN is still taking my money November 2023: Followed up on why MTN is still taking my money

Please see the reference numbers you sent me: Ref numbers: (REMOVED - BUT I'm SURE MTN CAN VIEW THEM ON THE CUSTOMER CARE OR RETENTIONS E-MAIL ADDRESSES).

I have not had one phone call from MTN. You claim to have tried calling me once… but the phone call log on my side begs to differ as there was no incoming call from MTN. You have the audacity to call me multiple times asking to upgrade the contract, or buy new insurance, but your retentions department are apparently getting away with crime.

It has been over a year since I cancelled the contract and you keep taking your R850 (inc VAT) per month. IT IS THEFT!!!

I’m busy talking to a lawyer to see what option there are.