1 reviews | Active since Sept 2015
MTN Refuses To Cancel Contract - 30 Day Notice Provided & All Outstanding Fees Paid In Full - TOTALLY UNACCEPTABLE!!
<p>After months of calls and emails and complaints MTN has still not provided me with an update on any of my queries.</p> <p> </p> <p>As per my conversations with :</p> <p>· Noluvuyo (Ref ********** 77) on 29 June @ 14:38 and</p> <p>· Zamelo Khumalo (Ref ********** 25) today @ 10:27</p> <p> </p> <p>I refuse to accept that I have to give yet another 30 days’ notice to cancel my contract. I have advised your offices on 23 May already to cancel this contract at the end of June 2016. I am still waiting for feedback on my dispute with regards to calls supposedly been made from this number all while it has been locked in a safe for more than a year. I ended paying the outstanding amount as you refused to cancel the contract and now, even after paying over R4000 for calls and data charges that I KNOW I didn't make using the phone you still fail to cancel my contract! This is totally unacceptable, because you now expect me to pay yet another months subscription fee and I am sure you will be loading these ridiculous extra charges as well.</p> <p> </p> <p>Your urgent response would be appreciated, failing which I will approach the consumer protection board as I have given you more than enough oppertunities to resolve my queries.</p>
Hi Nadine,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Hi Nadine,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
