1 reviews | Active since Jul 2011
MTN refuses to cancel contract
In reference to below:
My contract still have not been cancelled.
I will now cancel the debit order in order to prevent you from collecting, after all it is not my fault if MTN can't cancel a contract.
Official private business reply Thank you for your post.
We sincere apologized for any inconvenience incurred
Kindly note that your contract has expired 2017-09-20, discounts is only valid for 24 months, the discount has expired.
We have been in contact with you with the previous complaint 1-10-2017 that you do not wish to cancel the contract and you will visit MTN stores for the upgrade.
We have escalated the cancellation department to cancel the contract for you. Note that any data, sms. airtime or minutes left on the sim card will be lost once the contract is cancelled the number will be converted to prepaid tomorrow.
The last debit order will be for R265.00.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,